When I walk into a store or restaurant, it is very obvious to me, as a patron, in under 15 seconds if the person assisting me is collecting a paycheck or happy to be in their role. It sometimes takes even less time than that.
How are some ways I can tell? The first is eye contact, followed by a smile. Someone who truly wants to provide excellent customer service shows that he/she is happy to assist you. Acknowledging the client/customer/patron and offering assistance in a timely fashion goes a long way towards customer satisfaction, even if that involves saying: “I will be with you in just a moment.” I understand if you are busy seating other customers or helping them with a product. I am not nearly as pleasant when you excuse yourself to continue gossiping to your colleague. If I am not acknowledged within 60 seconds in a restaurant which is supposed to have someone seat you, I get up and leave. If no one is interested in earning money that I am willing to tip with, I have someone else nearby who would be happy with my tip! Be courteous! Go the extra mile. Your customers will thank (and tip) you!
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AuthorJessica has over 15 years in job searching and resume development. She has been quoted in many national articles and has been noted as a subject matter expert in the field of employment. All information on this site is proprietary and the opinion of Jessica Renard. There is no guarantee that you will find a job based upon reading this blog. Archives
December 2014
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